F.A.Q.

Here are some common questions about Mazo Hardware.

General Questions

What are your hours?

Our hours are as follows:

Mon – Thurs  8 am – 7 pm
Friday  8 am – 6 pm
Saturday 8 am –  5pm
Sunday 9 am – 3 pm

Are you open on holidays?

We are closed only four days a year: New Years Day, Easter, Thanksgiving Day, and Christmas Day.  This means that we are open New Years Eve, Black Friday, and Christmas Eve, but with shortened holiday hours. These are always the same, we are open those days from 9am – 3pm.

What forms of payment do you accept?

We accept all major credit cards:  Mastercard, Visa, Discover, and American Express.  We also accept cash and checks, but only from local residents.  If you pay with a check you must provide a Drivers License and a phone number.  There is a $30 service charge for all non-sufficient checks. 

If you are a business you can also pay on an account, please ask the manager or owner for a credit application if you would like to start an account.  Bills are sent out monthly and should be paid to avoid incurring interest.

Can I order products and when will they arrive?

Our saying is, “If you don’t see it, we can order it.” We place our orders from the warehouse every Monday, except for on holidays.  Our orders then arrive Wednesday and are checked in and put away.  If you have a specific item we don’t carry ordered, you can talk to us any day, and it will arrive Wednesday.  

Please be aware that due to the volume of our orders that items are not checked in until later in the day.  When you item is checked in an employee will call you and let you know that it is ready for pick up. 

If an item isn’t in our warehouse, don’t worry!  We will still find it, order it, and get it shipped to the store for your convenience.  Just wait for us to call and come in anytime after that to pick it up.

Do I have to put a down payment down on items I order?

No!  If you are ordering something from the warehouse and it doesn’t work, keep the packaging intact and we can send it back.  Even if we have to order items from elsewhere, we do not require a down payment, just come in and pay when your order arrives.

Services

Do you ship UPS and Fed Ex?

We do!  For UPS we are able to create labels or sent out pre-labeled parcels.  Drop off is free.  Our UPS driver comes every day to pick them up around 4-5 pm.  We are able to give you tracking information as well if you request it so you know your package arrived safely. 

We cannot do international packages, you will have to go to an official UPS store location to do so.

We are not a registered Fed Ex drop off. We as a business receieve quite a few deliveries from Fed Ex and our driver has graciously offered to pick up any packages left by the front door.  Please be aware that we do not get a delivery every day and thus packages may sit for as many as three days before they are picked up.  If you have an urgent pick up please call 1-800-GO-FEDEX and select us as a pick up location. 

Please read all lables carefully as UPS and USPS look very similar.

Do you cut keys?

We cut all kinds of keys, whether it’s a house key, motorcycle key, or padlock key, we probably have the matching blank.   We recommend bringnig in the original key if possible, for these will result in the best copies.  We like to say “Try them before you rely on them.”  Try every single copy to make sure they work, if they don’t work, bring them back and we can recut them for no additional cost.  We will not cut keys that say Do Not Duplicate.

The only keys we are unable to cut are chipped automobile keys, or specialty keys.  For these types of key you will have to go directly to the car dealership and request a copy.

Do you deliver, and if so , what can I get delivered?

Delivery available on everything and vary based on product and distance. We deliver everything from salt, shavings, wood pellets, mulch, and more. If you have repairs for small engine machines, but your vehicle can’t fit it, we can come pick it up, and drop it back off once it’s done.  Please call or come in so we can arrange the amount, time, date, and delivery specifications you desire. 

For large deliveries we offer special pallet pricing as well that can be discussed with the owner or manager.

Do you fill LP tanks?

We fill all LP tanks, and all sizes.  Whether it’s for your grill and is a standard 20 lb tank, or an RV size 100 lb tank, we can do it.  Just be aware that the prices of LP will vary based on the current cost.  We adjust our prices to match what we get charged by Ferrell Gas to refill our propane tank. 

Also we have become more vigilant about not filling tanks that are over 10 years old, as the refurbishment age has changed from 12 to 10 years.  This being said, make sure to check your tank before bringing it in to see whether it is safe to fill.  We do offer a Blue Rhino exchange or a brand new tank from us with 10% off the entire fill. 

Fixing Things

Do you fix appliances or equipment?

Yes we do!  We will try our best to fix any items you bring in such as:  lamps, coffee makers, lawn mowers, snow blowers, weed wackers an so on.  We don’t guarantee that we can fix them, but we’ll take a look and try to get things running smoothly.

We’re a great option for lawn mower tune ups before the spring, and snow blower tune ups in the fall.  Be smart and get these done early so they’re ready to go.

We will let you know if something is permanently broken and help you to find a product to replace it in house. 

What do you recycle at the store?

We recycle old flourescent bulbs for free with the purchase of a new bulb.  Otherwise there is a charge to drop off bulbs for recycling, as we have an outside service who picks them up, and we have to cover that fee.  If you’re not sure, you can bring in the bulbs and have an employee look at them.

We do not recycle household batteries such as AA, AAA, and D.  Unfortunately you will have to find an authorized place for these items.  We do though, offer to take your old lawn mower batteries when you purchase a new Interstate Battery.

Last, we also can take your old LP tanks when you purchase a new one from us.  We will take them and use them from scrap metal.

How much does it cost to get a screen or window fixed?

We charge $40/hr for labor.  From there the materials used are factored in, so there is no set cost for repairs.  Prices of screen vary by strength and are charged by the foot, meaning pet screen will cost more than aluminum screen and fiberglass screen is the least expensive.  Screen repair cost will be: The screen, the spline, and the labor. 

Windows are charged based on the size of the glass cut, and the amount of glazing compound used.  Some older windows can take more time to take apart and put back together so they will cost more.  Glass replacemtn cost will be:  The glass, the glazing, and the labor to clean and seal the window.

Most windows are done the same day, but depending on the volume of repairs for that day, it could take two days.  We will call you when they are completed, and you may ask for the price at this time.

Do you have a snow removal service?

We offer personal snow removal service!  Cost will depend on the distance from the store, whether we have to shovel or if we have to use the skidsteer to clear your driveway.  Be sure to call before the first snowfall so we can get you on our list.  It is important so our snow removal guy can be time efficient and get your driveways and sidewalks cleared in a timely fashion.

Payment is required after each removal, but there is no cost to be put on the list.  If for some reason you don’t need your snow removed during this particular snowfall, please call and let us known as soon as possible.

Payment

How are rentals charged?

Rentals are charged by the rates listed in the Rental Department page.  The shortest rate is 4 hours and will depend on the piece of equipment you rent out.  You have two options when it comes to payment, you can pay at the time you take the equipment or when you bring it back.  You are able to put charges on an account, pay with cash, card, or a check (local residents only.)

Please be aware that we will charge additional fees if equipment is damaged or not cleaned.  Things such as the Rug Doctor must be cleaned out before they are returned or we will have to charge you.  Be respectful of the equipment, and let us know if something isn’t working correctly.  We want all rentals to go smoothly, but we won’t know to fix it unless you tell us!

Do you have a minimum for credit/debit card purchases?

We have a $5.00 minimum purchase for all credit and debit card transactions.  As a business we have to pay a lot of money for each credit card we run and it ends up costing more money for us to run transactions when they don’t exceed at least $5.00. 

We apologize for any inconvenience and thank you for you understanding.

How do I make a payment to my account?

All payments to accounts are due by the 15th of that month.  You can pay with cash, check, credit card, or through a payment service such as online banking.  If you lose your bill you are able to come in and ask how much you owe.  If payments are late a interest fee will be added to the bill for the next month. 

Failure to pay will result in the termination of your account.

Returns

Can I return items?

Returns require a receipt, so if you think a product may not work, ask for a copy of the receipt.  This is so we know when you purchased it and with what form of payment. We can return amounts onto your card, but they will take 2-3 days to appear back in your account.

We do take back defective products as well, so if you want to switch for one that works you can do so.  Just bring back the original product, receipt, and tell us what went wrong.

For Milwaukee items we can take your defective batteries and get you a replacement at not cost to you, along with small tools such as measuring tapes, knives, and hammer staplers.  For more expensive tools still under warranty we can send them in, but you must bring in the tool and tell us what’s wrong so we can send it to Milwaukee Tools.

Still need help? Send us a note!

For any other questions, please write us at contact@mazohardware.com or call us at

(608) 795-9919